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Privacy Policy

The Cookware Company (USA), LLC


The Cookware Company (USA), LLC, a Delaware limited liability company, (“CWC) operates a website at (the “Site”) to enable you to learn more about CWC and its products, purchase such products, and to contact CWC. CWC respects your privacy, and this policy covers CWC’s processing, protection, transfer and use of information collected from you through the Site.


1.        Acceptance. You should review this policy carefully, and be sure you understand it, prior to using the Site.  Your use of the Site is deemed to be your acceptance of this policy.  If you do not agree to this policy, you should not use, and should immediately terminate your use of, the Site.  For purposes of this section, accessing the Site only to review this policy is not deemed to be use of the Site.


2.        Definitions. In this policy:


(a)        Analytical Data” means all Non-Personal Information obtained through the use of session and persistent cookies (or other tracking technologies) and server log files (including, but not limited to, (i) your search terms, (ii) your computer’s access date and time, browser, connection speed, Internet service provider, language, location, manufacturer, visit details, and operating system, and (iii) whether or not you opened e-mail messages and other electronic communications from CWC, and if you did, the times they were opened).

(b)       California Information” means all Personal Information that relates to residents of California and that is covered by the California Consumer Privacy Act or the California Online Privacy Protection Act, including any amendments thereto, (collectively, the “California Laws”).

(c)        Collected Data” means all (i) Personal Information and (ii) Non-Personal Information.

(d)       Non-Personal Information” means all information that is not Personal Information (including, but not limited to, any Analytical Data) and that is electronically collected by CWC through the Site and e-mail messages and other electronic communications sent by you to CWC.

(e)        Personal Information” means all information collected by CWC, electronically or manually, through (i) the Site, (ii) e-mail messages and other electronic communications that you may send to CWC, and (iii) other sources in the ordinary course of CWC’s business, that relates to an individual and that identifies, or can be used in conjunction with other readily-accessible information to identify, such individual (including, but not limited to, such individual’s name, e-mail, address and phone number).


3.        Data Collection. All Collected Data, including Personal Information, obtained from you is provided by you (or by a third party on your behalf) voluntarily, except for any Analytical Data obtained automatically through the Site as set forth in this policy.  For example, CWC collects Personal Information such as your name, address and payment information when you purchase a product from us.  We also collect information and content when you engage with us on social media (like when you tag us or our products and services or allow us to follow your social media profile). Regardless of how CWC collects Collected Data, CWC will only collect Personal Information that is (a) relevant to (i) the purposes for which it is provided by you or (ii) CWC’s other legitimate business purposes (including, but not limited to, marketing) or (b) required by applicable law.  You are responsible for obtaining any approvals, authorizations, consents, permissions and permits that are required in connection with your providing CWC with any information (including, but not limited to, any information relating to a third party).


4.        Choice. You may refuse to provide any information to CWC at any time by terminating your use of the Site or notifying CWC as set forth in Section 21.  If you refuse to provide any information when requested to do so by the Site, you may not be able to access, or otherwise obtain the benefits of certain features of the Site.


5.        Electronic Communications. Whether or not you have previously sent CWC an e-mail message, you consent to CWC’s sending you e-mail messages and other electronic communications (a) in connection with your use of the Site, or (b) for any other legitimate business purpose of CWC (including, but not limited to, marketing).  Since CWC endeavors to send e-mail messages and other electronic communications only to individuals desiring to receive them, you can unsubscribe to such e-mail messages or other electronic communications at any time by contacting CWC as set forth in Section 21 or following the “unsubscribe” directions contained in such e-mail messages or other electronic communications. 


6.        Analytical Data and Targeted Advertising.

(a)        This Site utilizes essential cookies to save your site preferences and nonessential cookies to collect Analytical Data and for marketing purposes as described in subsection (b) of this Section. When you access the Site, you will be notified of our use of cookies and similar technologies and will be given the option to “Allow All” cookies used by the Site, “Decline All” cookies used by the Site or to select the use of certain types of cookies.  By clicking “Decline All” you will disable our use of all nonessential cookies, but this will not disable our use of essential cookies.  You may modify your preferences at any time by clicking “Preferences” and selecting the types of cookies you wish to accept.  Your browser may also provide you with the ability to block cookies as well as the ability to delete already existing essential and nonessential cookies. If you block or delete cookies you may not be able to receive the benefits of certain features of the Site.

(b)       Analytical Data will only be used by CWC (a) to record your use of the Site, (b) to diagnose problems with the Site, (c) to improve the Site and make the Site more useful to you and other users, (d) to assist in CWC’s marketing efforts, and (e) for other legitimate business purposes of CWC. CWC will collect Analytical Data either directly or through third parties acting on its behalf.  Google Analytics is one of the third parties used by CWC to collect Analytical Data. You can learn about how Google collects and processes data at You can also learn about the controls Google offers to manage the collection and use of your information at CWC recommends that you review these other entities’ privacy policies or notices at the links provided above. 

(c)        CWC uses third parties to improve our ability to identify visitors to our website. As part of this service, we may make available identifiers to these third parties including our visitors’ IP addresses, cookies, and hashed versions of email addresses captured from your visit. We, and third parties, use this data to obtain more information about our visitors and reach out to them through other channels, such as email and/or direct mail. In the case of direct mail, these third parties may collect Analytical Data and compare it to information they compile linking data, like IP addresses, with Personal Information, such as names and addresses.  In the case of internet ads, these third parties may combine and use data collected through your use of the Site with data they collect over time and across different websites for their own purposes. You have the right to opt-out of this activity. To opt-out, please modify your preferences by clicking “Preferences” and opting out of “Marketing and Retargeting” or opting-out through the “Do Not Share My Personal Info” link at the bottom of the Site’s landing page.


7.        Protection. CWC will use commercially reasonable administrative and technical measures to protect Personal Information from loss and unauthorized access, alteration, destruction, disclosure and use.  Such measures shall ensure a level of protection appropriate to the specific risks identified by CWC and in compliance with any applicable law.  Even if CWC uses such measures, since no transmission of information over the Internet or electronic storage of information is completely secure, it is possible that Collected Data could be lost or accessed, altered, destroyed, disclosed or used without authorization.  In providing any information to CWC, you must assume the risk that Collected Data could be lost or accessed, altered, destroyed, disclosed or used without authorization.


8.        Use. All Collected Data may be used by CWC for any legitimate business purpose.  If CWC expressly states in this policy or in another writing that any Collected Data will only be used for a specific purpose, CWC will only use such Collected Data for such purpose, unless you subsequently consent to its being used for another purpose. The purposes for which California Information is collected by CWC are set forth in CWC’s California Privacy Disclosures and accessible as set forth in Section 14.


9.        Transfer. Any Collected Data obtained by CWC, whether or not for a specific purpose, may be transferred to third parties relied upon by CWC in the ordinary course of its business (including, but not limited to, any affiliates, distributors, sub-contractors or vendors of CWC) for any purposes for which CWC could use such Collected Data.  For example, CWC may share Collected Data with third party marketing partners for commercial purposes.  All such third parties shall process, protect, transfer and use such Collected Data in accordance with the provisions of this policy and CWC shall continue to remain responsible for such Collected Data.


CWC may also at any time, in its sole discretion, transfer any Collected Data, whether or not you furnished such Collected Data for a specific purpose, to (a) comply with, or as permitted by, any applicable law or lawful request of a government or public authority for purposes of satisfying national security, law enforcement and other similar requirements, (b) cooperate with law enforcement, and other third parties, in investigating a claim of fraud, illegal activity or infringement of intellectual property rights, (c) protect the rights, property or legitimate business interests of CWC or a third party, or (d) transfer such Collected Data to a third party acquiring all, or substantially all, of the assets of CWC.  If Collected Data is transferred to a third party pursuant to this paragraph, CWC will have no responsibility for any use of such Collected Data, or any action of, the third party to whom or which such Collected Data is transferred or for the failure of such third party to protect such Collected Data.  The categories of third parties with whom or which CWC shares California Information are set forth in CWC’s California Privacy Disclosures and accessible as set forth in Section 14.


10.     Required Actions. Upon a request by you pursuant to Section 21, CWC will, to the extent required by any applicable law, disclose, delete or take any other action with respect to any Personal Information relating to you that is collected by CWC.  For particular requirements related to residents of California, see Section 14.


11.     Control of Your Personal Data. CWC does not warrant or represent that any Personal Information will be accurate or up-to-date. However, upon your request, CWC will grant you access to your Personal Information in the possession, or under the control, of CWC for the purpose of correcting or deleting such Personal Information, except when the burden or expense of providing such access would be disproportionate to the risks to your privacy or where the rights of a third party would be violated.  If you desire access to any Personal Information for such purpose, you must contact CWC in writing as set forth in Section 21.


12.     Third-Party Sites. The Site may contain links to, or be accessible from, websites (including, but not limited to, social media plugins) provided by third parties (individually a “Third-Party Site”).  Your use of a Third-Party Site will be subject to its terms of use and other provisions, and you are responsible for complying with such terms and other provisions.  This policy does not cover the privacy policies or practices of any Third-Party Site, and CWC is not responsible for any information you submit to, or otherwise collected by, any Third-Party Site.  CWC is only responsible for Collected Data obtained by it through your authorized use of the Site.  You should consult each Third-Party Site for its privacy policy or practice before submitting any information to, or otherwise using, such Third-Party Site.


13.     Children. The Site is not directed to, or intended for, children under 13 years of age.  However, if a parent or guardian of a child who is under 13 years of age discovers that Personal Information of such child has been submitted to CWC through the Site without the parent’s or guardian’s consent, CWC will use commercially reasonable measures to remove such Personal Information from CWC’s servers at the parent’s or guardian’s request.  To request the removal of such Personal Information, the parent or guardian must contact CWC as set forth in Section 21, and provide all information requested by CWC to assist it in identifying the Personal Information to be removed.


14.     California Residents A comprehensive description of CWC’s online and offline information practices pertaining to California Information, and an explanation of the rights afforded to California residents pursuant to the California Laws, can be found at the following link: California Privacy Disclosures.  CWC does not sell California Information.  CWC does not discriminate against a California resident for exercising any right of such resident under the California Laws, except as permitted under the California Laws. 


15.     Applicable Law. This policy shall be governed by, and construed and interpreted in accordance with, (a) in in the case of California Information, and solely to the extent required by the California Laws, the California Laws, (b) any other applicable privacy law solely to the extent required by such law, and (c) in all other cases, the laws of New York, without regard to its principles of conflict of laws. 


16.     Complaints. Any complaint by you regarding any Collected Data, or otherwise relating to this policy, must first be submitted to CWC as set forth in Section 21, and CWC must be given a reasonable opportunity of not less than 30 days to investigate and respond to your complaint.  Upon CWC’s completing such investigation and so responding, CWC and you must then attempt, in good faith, to promptly resolve any remaining aspects of your complaint.  If any aspect of your complaint remains unresolved after an additional reasonable period of not less than 30 days, the dispute must be resolved in accordance with the dispute resolution procedure contained in CWC’s Terms of Use.


17.     Entire Agreement. This policy contains the entire agreement, and supersedes all prior oral and written agreements, proposals and understandings, between you and CWC, with respect to Collected Data. 


18.     Severability. Whenever possible, each provision of this policy shall be interpreted to be effective and valid under applicable law.  If, however, any such provision shall be prohibited by or invalid under such law, it shall be deemed modified to conform to the minimum requirements of such law, or if for any reason it is not so modified, it shall be prohibited or invalid only to the extent of such prohibition or invalidity without the remainder of such provision, or any other provision of this policy, being prohibited or invalid.


19.     Revisions. CWC may revise any provision of this policy from time to time by posting the revised provision on the Site so long as such revision does not conflict with any applicable law.  Any such revision will take effect immediately upon such posting, and will apply to all Collected Data obtained by CWC after such posting.  It is your responsibility to periodically check for revisions to this policy on the Site.  The latest version of this policy will always be the one posted on the Site.


20.     Expenses. Except as provided in this policy or by any applicable law, you are solely responsible for all fees and disbursements of any attorney or other advisor retained by you in connection with enforcing your rights under this policy.


21.     Contact Information. If you have any questions or complaints, desire additional information, or need to notify CWC of anything regarding any Collected Data or otherwise relating to this policy, please promptly contact CWC as follows:


The Cookware Company (USA), LLC
Customer Service Department
94 N Broadway
Irvington, NY 10533

© 2021 The Cookware Company (USA), LLC
All rights reserved.
199 Bolivar Drive Bradford, PA 16701

Effective Date: May 1, 2024

Sale terms.




These terms of sale (“Terms”) apply to the purchase and sale of products (“Products”) through (the “Site”) or through any other means, and constitute a legally binding agreement between the individual (“Customer” or “you”) using the Site and/or purchasing the products and The Cookware Company (USA), LLC (the “Seller”). The Terms are subject to change by Seller without prior written notice at any time, in Seller’s sole discretion. The latest version of these Terms will be posted on this Site, and you should review these Terms, as well as our Privacy Policy1, before purchasing any product through the Site or otherwise.

Acceptance. When prompted on the Site, Customer must check the appropriate box to accept the Terms and purchase a Product. If Customer does not indicate its acceptance of such Terms by checking the appropriate box, Customer will not be able to purchase a Product. All purchases of Products from Seller are subject to Customer’s acceptance of these Terms.Orders. Each order for a Product received by Seller through the Site is subject to acceptance by Seller and these Terms as well as any other terms set forth on the Site. Seller may reject any such order for any reason, in its sole discretion. After Customer submits an order, Customer may receive one or more email messages that such order has been (a) received by Seller, (b) accepted by Seller and/or (c) shipped by Seller. If any such order relates to a Product that is unavailable or is otherwise not accepted by Seller, Customer will be so notified in an email message.Information. In submitting an order for a Product, Seller may collect data and other information from Customer and Customer’s computer; provided, however, that Seller will not collect any data or other information relating solely to the credit card used by Customer to pay for a Product. All such data and other information will be handled by Seller as set forth in its Privacy Policy,2 a copy of which is posted on the Site. All data and other information relating solely to a credit card used by Customer to pay for a Product may be collected and used by one or more third-party vendors. Additional information related to Seller’s use of third-party vendors is available in the Terms of Use, which are incorporated herein by reference.Sale. In submitting an order for a Product through the Site that is accepted by Seller, Customer purchases from Seller each Product described in such order, subject to these Terms. Customer must provide Seller with complete and accurate information in submitting any such order. Any Product sold on the Site is intended for personal use (including a gift to a third party) only, and is not authorized for resale or other commercial purposes.Prices; Payment.
- All prices posted on this Site are subject to change without notice. The price for a Product will be the price in effect at the time the order is placed. Unless otherwise expressly stated, prices do not include taxes or charges for shipping and handling. Seller is not responsible for pricing, typographical, or other errors in any offer by Seller, and Seller reserves the right to cancel any orders arising from such errors.
- Customer must pay for a Product, plus all other amounts becoming due hereunder, by using a valid credit card or other payment methods expressly offered on the Site that Customer is authorized to use. You represent and warrant that (i) the credit card or other payment information you supply to use is true, correct, and complete; (ii) you are authorized to use the credit card for the purchase; (iii) charges incurred by you will be honored by your credit card company; and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes (if any). Customer’s credit card will not be charged for a Product until the time of shipment.Shipping. In submitting an order for a Product, Customer will have options for shipping, and unless otherwise provided expressly on the Site, Customer will be charged for shipping as set forth on the Site. All risk of loss to a Product being shipped by Seller transfers to Customer upon actual delivery to Customer. Any dates posted on the Site for shipping or receiving a Product are only estimates and Seller is not responsible for any failure to ship such Product, or any failure of Customer to receive such Product, on or before such dates.Return Policy. Customer may only return a Product in accordance with the Limited Warranty. Additional instructions for returning a Product will be provided to Customer along with the Product or can be found at Warranty. The limited warranty applicable to the Product can be found at (the “Limited Warranty”). THE LIMITED WARRANTY INCLUDES YOUR SOLE AND EXCLUSIVE REMEDIES FOR A BREACH OF THE LIMITED WARRANTY. SELLER HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OTHER THAN THE LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS OR EXCLUSIONS OF IMPLIED WARRANTIES, SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU.Account. In submitting an order through the Site for a Product, Customer may establish an account with Seller that is accessible using a user name and password chosen by Customer. Customer’s user name and password must comply with whatever protocol is from time to time established by Seller for user names and passwords, and must not be disclosed by Customer to third parties. Customer (a) is responsible for maintaining the confidentiality of Customer’s user name and password, and (b) must immediately notify Seller in writing of any loss, or any unauthorized access, disclosure or use, of Customer’s user name or password. Seller will not have any liability to Customer or any third party arising from Customer’s failure to keep Customer’s user name or password confidential and may at any time, in its sole discretion and without notice to Customer, terminate or temporarily disable Customer’s access to such account. In addition, Seller may rely on any use of Customer’s user name or password, whether by Customer or any third party, as having been authorized by Customer, unless (a) Customer previously notified Seller in writing of any loss, or any unauthorized access, disclosure or use, of Customer’s user name or password, (b) Seller has had a reasonable opportunity of not less than five days to act on such notice and (c) Seller’s acting on such notice would have clearly avoided any third-party use of such account that was not authorized by Customer.Taxes. All sales and use taxes, plus any other federal, state, county or local duty, surcharge, tax, tariff or other government-imposed fee (except for any tax on the income of Seller) assessed or payable upon an order for a Product or otherwise relating to these Terms shall be payable by Customer, even if such government-imposed fee is not collected by Seller at the time an order for a Product is submitted to Seller.Limitation of Liability. THE REMEDIES DESCRIBED IN THESE TERMS ARE YOUR SOLE AND EXCLUSIVE REMEDIES AGAINST SELLER. SELLER WILL NOT BE LIABLE TO CUSTOMER OR ANY THIRD PARTY WITH RESPECT TO A PRODUCT, THESE TERMS OR OTHERWISE FOR ANY INDIRECT, PUNITIVE, CONSEQUENTIAL OR OTHER SIMILAR DAMAGES. EXCEPT IN THE CASE OF ANY GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT BY SELLER, IN NO EVENT WILL ANY LIABILITY OF SELLER WITH RESPECT TO PRODUCT, THESE TERMS OR OTHERWISE EXCEED THE LESSER OF (A) ALL DIRECT DAMAGES ACTUALLY INCURRED BY CUSTOMER OR (B) THE ACTUAL AMOUNT PAID BY CUSTOMER TO SELLER FOR A PRODUCT (NOT INCLUDING ANY CHARGES FOR SHIPPING). THE LIMITATION OF LIABILITY SET FORTH IN THIS SECTION SHALL APPLY REGARDLESS OF ANY THEORY OF LIABILITY (INCLUDING, BUT NOT LIMITED TO, BREACH OF CONTRACT OR TORT), EVEN IF THE POSSIBILITY OF ANY DAMAGES SHOULD HAVE BEEN FORESEEN BY SELLER, AND EVEN IF ANY REMEDY PROVIDED HEREIN FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATIONS OR EXCLUSIONS OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.Severability. Whenever possible, each provision of these Terms will be interpreted in such a manner as to be effective and valid under applicable law. If, however, any such provision is prohibited by or invalid under such law, it will be deemed modified to conform to the minimum requirements of such law, or if for any reason it is not deemed so modified, it will be prohibited or invalid only to the extent of such prohibition or invalidity without the remainder of such provision, or any other provision of these Terms, being prohibited or invalid.Governing Law. All matters arising out of or related to these Terms are governed by and construed in accordance with the internal laws of the State of New York without giving effect to any choice or conflict of law provision or rule (whether of the State of New York or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of New York.Dispute Resolution.
- The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Consumer Arbitration Rules (the “AAA Rules”) then in effect, except as modified by this Section 14. (The AAA Rules are available at or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section. Seller will be responsible for the AAA filing fee of any such proceeding.
- The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or these Terms are void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction.
- If you prevail on any claim that affords the prevailing party attorneys’ fees, the arbitrator may award reasonable fees to you under the standards for fee shifting provided by law. You may elect to pursue your claim in small claims court rather than arbitration, if you provide Seller with written notice of your intention to do so within 60 days of your purchase. The small claims court proceeding will be limited solely to your individual dispute or controversy.You agree to an arbitration on an individual basis. In any dispute, NEITHER YOU NOR THE COOKWARE COMPANY (USA), LLC WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction.If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced.
- Notices. Customer must send all notices to Seller relating to a Product or these Terms at such notice will be effective upon actual receipt by Seller. Seller may send notices to Customer through e-mail, regular mail or a general posting on the Site. Any such notice will be effective (a) immediately upon Seller’s sending such notice to the address it has in its records for Customer in the case of e-mail, (b) five days after Seller’s sending such notice to the address it has in its records for Customer in the case of regular mail, and (c) immediately upon Customer’s entering the Site after such notice is posted on the Site.Waivers. No failure of Seller to exercise, and no delay by Seller in exercising, any right or remedy under these Terms shall be a waiver of such right or remedy. No waiver of any such right or remedy shall be effective unless made in a writing signed by Seller, and specifically referring to each such right or remedy being waived.Third-Party Beneficiaries. There are no third-party beneficiaries of these Terms, and no provision of these Terms can be enforced or relied upon by any third party.Miscellaneous. These Terms (a) inure to the benefit of, and is binding upon, Customer and Seller and each of Customer’s and Seller’s successors and assignees, except that Customer may not assign any of Customer’s rights or obligations under these Terms without first obtaining the written consent of Seller, and (b) constitute the entire agreement between Customer and Seller with respect to the subject matter of these Terms, and supersede all prior oral and written proposals, representations, understandings and agreements. Any attempt by Customer to assign to a third party any right or remedy hereunder will be null and of no effect. Seller may, in its sole discretion, assign or otherwise transfer to a third party (including, but not limited to, an affiliate of Seller) these Terms or any order for a Product. To the extent there is any conflict or inconsistency between any provision of these Terms and any provision contained on the Site (not including the Privacy Policy or Terms of Use), the former will control.